Please read these terms carefully before using our services
0.1 By registering an account, making a payment, or using our services in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
0.2 Age Requirement: You must be at least 18 years old to purchase or use our services. Customers under 18 years of age must obtain explicit consent from a parent or legal guardian before purchasing services.
0.3 You represent and warrant that you have the legal capacity to enter into this agreement and comply with these terms.
0.4 All communications, clarifications, and official answers provided through our support ticket system shall take precedence over these written terms in case of any conflict or ambiguity.
1.1 Axivora Connect LTD (we, us, our), a company registered in the United Kingdom, provides cloud infrastructure, BGP connectivity, and Internet Exchange peering services (Services) with servers located in Amsterdam, Netherlands.
1.2 Services are provided on an as-is basis. We strive to maintain high availability but do not guarantee uninterrupted service.
1.3 Service specifications, features, and pricing are subject to change with 30 days notice to active customers (customers with active, non-suspended services).
1.4 Service Activation: Standard services will be activated within 0-48 hours after payment verification. Some services may require opening a support ticket for activation. IX port installation timeframes depend on upstream providers and are not guaranteed.
2.1 Prohibited Activities:
2.2 Violation of this policy may result in immediate service suspension without refund.
Dual Verification System:
3.1 We implement a dual verification system: Route Objects (IRR) + RPKI (ROA). Both verifications are mandatory.
3.2 AS-SET automatic filtering is enforced. Customers must maintain accurate AS-SET and route objects in IRR databases (RIPE, RADB, APNIC, etc.)
3.3 IP addresses remain our property and must be returned immediately upon service termination. Exception: BYOIP (Bring Your Own IP) addresses remain customer property.
3.4 Route limit violations will result in automatic BGP session shutdown to protect network stability. No warnings will be issued.
⚠️ CRITICAL: NO DATA SECURITY GUARANTEE
4.1 WE DO NOT PROVIDE ANY DATA SECURITY GUARANTEE UNDER ANY CIRCUMSTANCES. This includes but is not limited to: hardware failure, software malfunction, human error, security breaches, natural disasters, force majeure, or any other cause.
4.2 We do NOT provide data backups. Customers are solely and exclusively responsible for maintaining their own backups of all data.
4.3 We shall not be liable for any data loss, corruption, unauthorized access, or security incidents regardless of cause or circumstance.
4.4 Storage-type plans use HDD storage optimized for capacity, NOT reliability or data safety. Absolutely not suitable for critical, production, or irreplaceable data.
4.5 Data Export: Customers may request their virtual machine disk images by opening a support ticket. A fee will be charged for this service. Customers who violate our terms (including but not limited to DMCA violations, abuse, or illegal activities) will NOT be provided with data export regardless of payment.
4.6 BY USING OUR SERVICES, YOU ACKNOWLEDGE AND ACCEPT ALL RISKS ASSOCIATED WITH DATA STORAGE AND TRANSMISSION.
5.1 Bandwidth is provided on a fair use basis. Sustained high usage may trigger rate limiting to ensure service quality for all customers.
5.2 Upon reaching monthly traffic quota, bandwidth will be reduced to 2Mbps. No additional charges apply.
5.3 DDoS protection is provided on a best-effort basis. We reserve the right to null-route affected IP addresses during large-scale attacks to prevent increased infrastructure costs and protect other customers.
5.4 No compensation or refunds will be provided for null-routed IPs due to DDoS attacks, regardless of attack duration or impact.
5.5 DDoS Attack Evidence: Customers may request evidence of DDoS attacks that resulted in null-routing by sending an email to our support address. We will provide available attack logs and data at our discretion.
6.1 Services are billed in advance (monthly or annually). Payment is due at the start of each billing period.
6.2 Setup fees (NRC - Non-Recurring Charges) are completely non-refundable under any circumstances, including but not limited to IX port installation fees charged by datacenters.
6.3 Recurring fees (MRC - Monthly Recurring Charges) may be refunded on a pro-rata basis for unused service time, subject to our sole discretion.
6.3.1 Third-Party Cost Exclusion: Refunds only apply to fees actually received and retained by Axivora Connect LTD. Any costs paid to third parties (including but not limited to: datacenter cross-connect fees, IX operator charges, upstream provider fees, inter-datacenter transmission costs) are non-refundable, even if included in our service pricing. We can provide invoices or proof of these third-party costs upon request, but such costs cannot be refunded under any circumstances.
6.4 Refund Limitations: Each account is limited to a maximum of 3 (three) refund requests during the entire lifetime of the account to prevent abuse. Exceeding this limit will result in refusal of future refund requests.
6.5 No refunds for terms of service violations, abuse, customer-requested cancellations after service delivery, or DDoS-related null-routing.
6.6 Late payments may result in immediate service suspension. Late fees will be charged at our discretion based on payment delay duration.
7.1 Target uptime: 99.5% monthly, excluding scheduled maintenance. This is a target, not a guarantee.
7.2 Scheduled maintenance will be announced 48 hours in advance when possible. Emergency maintenance may occur without prior notice.
7.3 We do NOT provide service credits or compensation for any downtime, regardless of cause or duration.
7.4 Force Majeure: Events beyond our reasonable control including but not limited to: natural disasters (earthquakes, floods, hurricanes, fires), wars, terrorism, riots, civil unrest, government actions, pandemics, power failures, internet backbone failures, DDoS attacks, upstream provider failures, datacenter facility issues, telecommunications failures, and any other events that cannot be reasonably anticipated or prevented are excluded from service level considerations.
7.5 Customer-caused problems (incorrect configurations, software issues, security breaches due to weak passwords, etc.) are also excluded from service level considerations.
Data We Collect:
8.2 We do NOT sell, rent, or share your personal data with third parties for marketing purposes.
8.3 Data retention: Logs are retained for 90 days. Account data is kept for 2 years after service termination for legal/accounting purposes.
8.4 Email Address Changes: To change the email address associated with your account, you must open a support ticket with proper verification. Email changes are subject to security verification to prevent unauthorized account access.
8.5 Your rights: Access, correction, deletion, and data portability requests can be made to [email protected]
9.1 Our total liability for any claim, loss, or damage shall not exceed the total amount actually paid by the customer for recurring services (MRC only) in the 3 months immediately preceding the claim, excluding all non-recurring charges (NRC) such as setup fees and installation fees.
9.1.1 Third-Party Cost Exclusion from Liability: When calculating our liability limit, only fees actually received and retained by Axivora Connect LTD are counted. Any portions of customer payments that were paid to third parties (including datacenter fees, IX operator charges, upstream provider costs, cross-connect fees, inter-datacenter transmission costs, etc.) are excluded from the liability calculation. Our liability is strictly limited to our actual net revenue received, not the gross amount paid by the customer.
9.2 Calculation example: If a customer paid €100 in setup fees (NRC) and €30/month for 3 months (€90 total MRC in 3 months), our maximum liability is limited to €90, not €190. If the customer has been using services for 6 months, only the most recent 3 months of MRC are counted.
9.2.1 Example with third-party costs: If a customer paid €50/month for 3 months (€150 total), but €20/month of that was paid to third parties (datacenters, IX operators, etc.), our actual net revenue was only €30/month (€90 total). Therefore, our maximum liability is €90, not €150. We can provide cost breakdowns and third-party invoices upon request to demonstrate these pass-through costs.
9.3 We are not liable for any indirect, consequential, special, incidental, or punitive damages including but not limited to: lost profits, business interruption, data loss, loss of goodwill, or any other commercial damages.
9.4 Customer agrees to indemnify, defend, and hold us harmless from any claims, liabilities, damages, or expenses arising from their use of services, including content hosted, traffic generated, or activities conducted.
9.5 This limitation of liability applies regardless of whether the claim is based on contract, tort, negligence, strict liability, or any other legal theory.
10.1 Customers may cancel services at any time with 7 days notice. Refunds subject to section 6.
10.2 We may suspend/terminate services immediately for: terms violation, payment default, or activities threatening network security.
10.3 Upon termination, all data will be deleted within 7 days. Customers must download data before termination (see section 4.5 for data export policy). BGP sessions will be automatically shut down, and IP addresses must be returned immediately.
10.4 Suspended services due to non-payment will be terminated after 14 days.
11.1 These terms and any disputes arising from or related to these terms or the services shall be governed by and construed in accordance with the laws of the People's Republic of China.
11.2 Both parties agree to first attempt to resolve disputes through good-faith negotiation within 30 days of the dispute arising.
11.3 Exclusive jurisdiction: All disputes that cannot be resolved through negotiation shall be submitted to the Fengxian District People's Court of Shanghai, People's Republic of China.
11.4 Any legal proceedings shall be conducted in Chinese language. The Chinese version of these terms shall be the legally binding version. English translations are provided for convenience only and are not legally binding in case of any discrepancy.
11.5 Both parties irrevocably submit to the exclusive jurisdiction of said court and waive any objections based on inconvenient forum.
Port Installation & Billing:
12.1 IX port installation fees are charged directly by datacenters/IX operators, not by us. These fees are passed through to customers without markup.
12.2 Installation fees (NRC) are 100% non-refundable as they are paid to third-party IX operators. No refunds under any circumstances, including service cancellation or customer dissatisfaction.
12.2.1 Third-Party Costs Breakdown: IX port services involve multiple third-party costs beyond our control, including: datacenter cross-connect fees, IX membership fees, inter-datacenter fiber transmission costs, and upstream provider charges. These costs are included in our pricing but are paid directly to third parties. We can provide detailed invoices and cost breakdowns upon request to demonstrate these third-party expenses, but these amounts are strictly non-refundable as they have already been paid to external parties.
12.3 Once payment is received, the IX port will be 100% allocated to the customer for their exclusive use.
12.4 IX port services are billed monthly (MRC - Monthly Recurring Charges) as port rental fees. Billing is based on port capacity, NOT traffic usage.
12.5 Traffic through IX ports is unmetered and unlimited, subject to the port's physical capacity (e.g., 100Mbps, 1Gbps, 10Gbps).
12.6 Customers are responsible for complying with the IX operator's terms of service and acceptable use policies.
13.1 Customers are solely responsible for maintaining the security and confidentiality of their account credentials (passwords, API keys, SSH keys, etc.)
13.2 Customers are responsible for all activities conducted using their account, whether authorized or not. We are not liable for unauthorized access resulting from credential compromise.
13.3 Customers must immediately notify us of any suspected security breach or unauthorized use of their account.
13.4 We reserve the right to force password resets or disable accounts if security risks are detected.
14.1 All intellectual property rights in our services, infrastructure, software, documentation, and branding remain our exclusive property.
14.2 Customers retain all rights to their own content and data. However, customers grant us a limited license to store, transmit, and process such content solely for service provision.
14.3 Customers must not use our services to infringe on any third party's intellectual property rights. Violation may result in immediate termination.
14.4 DMCA compliance: We will respond to valid DMCA takedown notices. Repeat copyright infringers will have their accounts terminated.
15.1 Our services may depend on third-party providers including but not limited to: upstream network providers, IX operators, datacenter facilities, and payment processors.
15.2 We are not responsible for any failures, outages, or issues caused by third-party service providers beyond our control.
15.3 Changes to third-party pricing or terms may necessitate changes to our service pricing or terms with appropriate notice.
15.4 IX peering services are subject to the additional terms and policies of each IX operator. Customers must comply with all applicable IX operator requirements.
16.1 We reserve the right to modify, suspend, or discontinue any service or feature at any time with 30 days advance notice to active customers when commercially reasonable.
16.2 In case of emergency situations (security threats, legal requirements, upstream termination), services may be modified or discontinued immediately without notice.
16.3 If we discontinue a service permanently, customers will be offered alternative plans or pro-rata refunds at our discretion.
17.1 Customers may not transfer, assign, or resell their services to any third party without our prior written consent.
17.2 We may assign or transfer our rights and obligations under these terms to any third party, including in connection with a merger, acquisition, or sale of assets.
17.3 BGP sessions and IP allocations are non-transferable and tied to the specific customer account.
18.1 Customers must comply with all applicable local, national, and international laws and regulations in their use of our services.
18.2 We reserve the right to cooperate with law enforcement agencies and provide customer information when legally required or in response to valid legal requests.
18.3 Customers using BGP services must have legitimate authorization for all announced IP prefixes and AS numbers.
18.4 We may suspend services immediately if we receive credible reports of illegal activities or regulatory violations.
19.1 SERVICES ARE PROVIDED AS IS AND AS AVAILABLE WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.
19.2 We disclaim all warranties including but not limited to: merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, or availability.
19.3 We do not warrant that services will be uninterrupted, error-free, secure, or free from viruses or harmful components.
19.4 No verbal or written information or advice given by us or our representatives shall create any warranty not expressly stated in these terms.
20.1 If any provision of these terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
20.2 These terms constitute the entire agreement between you and Axivora Connect LTD regarding the use of our services and supersede all prior agreements, understandings, or representations.
20.3 No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.
20.4 Headings and section titles are for convenience only and do not affect the interpretation of these terms.
For questions, support, or to report abuse:
General Support: [email protected]
Abuse Reports: [email protected]
Response Time: 24-48 hours (business days)
Business Hours: Monday - Friday, 9:00-18:00 CST (China Standard Time)
21.2 Support is provided via email only. We do not provide phone support or live chat.
21.3 Emergency support outside business hours may be available for critical issues at our discretion, with no guaranteed response time.
Last Updated: October 8, 2025
We reserve the right to modify these terms at any time. Material changes will be announced via email to active customers 30 days in advance. Continued use of services after changes constitute acceptance of new terms.